General terms and conditions

1 – Object

The present conditions govern the sales by the company SOCOSMETICA srl 

Sales of Organic cosmetic products 

Drève Richelle 161/7 bat C – 1410 Waterloo


2 – Price

The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. 

In case of an order to a country other than Belgium, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of SOCOSMETICA. 

You will be responsible for making all necessary declarations and payments to the relevant authorities and organisations in your country. We advise you to check with your local authorities about these matters. 

All orders, regardless of their origin, are payable in euros.  

SOCOSMETICA reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of validation of the order and subject to availability. 

The products remain the property of the company SOCOSMETICA until the complete payment of the price.  

Please note: as soon as you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you. 

3 – Orders

You can order : 

Provide details of the arrangements chosen, for example:  

  • On the Internet:

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.  

SOCOSMETICA has the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. 

4 – Order validation

Any order on the website implies acceptance of these General Conditions. Any confirmation of an order implies your full and complete acceptance of these general conditions of sale, without exception or reservation.  

All the data provided and the recorded confirmation will be considered as proof of the transaction. 

You declare that you are fully aware of this.  

The confirmation of the order will be considered as a signature and acceptance of the operations carried out.  

A summary of your order information and these General Conditions will be sent to you in PDF format via the e-mail address used to confirm your order. 

5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated.  

Payment for your purchases is made by credit card using the secure STRIPE system.

The card is only debited when the order is shipped. In case of split deliveries, only the shipped products are debited. 

6 – Withdrawal

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a 14-day withdrawal period from the date of receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.  

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. 

You are responsible for the cost of returning the goods. 

In case of exercising the right of withdrawal, the company SOCOSMETICA will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment as the one used during the order. 


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to :  

  • The supply of services which are fully performed before the end of the withdrawal period and the performance of which has begun after the consumer has given his prior express consent and expressly waived his right of withdrawal.
  • The supply of goods or services the price of which depends on fluctuations in the financial market beyond the trader’s control and which may occur during the withdrawal period.
  • The supply of goods made to the consumer’s specifications or clearly personalised.
  • The supply of goods that are likely to deteriorate or expire rapidly.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
  • The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
  • The supply of alcoholic beverages the delivery of which is delayed beyond thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the trader’s control.
  • The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
  • The supply of a newspaper, periodical or magazine, except for subscription contracts for such publications.
  • Transactions concluded at a public auction.
  • The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer has given his express prior consent and expressly waived his right of withdrawal.

7 – Availability

Our products are offered as long as they are visible on the website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

If a product is not available after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made.  

In addition, the website is not intended to sell its products in large quantities. Consequently, SOCOSMETICA reserves the right to refuse orders that cannot be fulfilled. 

8 – Delivery

The products are delivered to the delivery address indicated during the order process, within the period indicated on the order validation page. 

In the event of a delay in shipment, an e-mail will be sent to you to inform you of the possible consequences on the delivery time indicated to you.  

In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order in accordance with the terms and conditions defined in article L 138-2 of the French Consumer Code. If in the meantime you receive the product, we will proceed to reimburse you and the delivery costs under the conditions of article L 138-3 of the Consumer Code. 

In the case of deliveries by a carrier, SOCOSMETICA cannot be held responsible for delays in delivery due exclusively to the customer’s unavailability after several proposed appointments. 

9 – Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a sold product, it can be returned, exchanged or refunded.  

All claims, requests for exchange or refund must be made by (email/phone/post) within 30 days of delivery.  

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed on the basis of the invoiced rate and the return costs will be reimbursed on presentation of the receipts. 

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 

10 – Responsibility

The products offered comply with the Belgian legislation in force. The responsibility of SOCOSMETICA cannot be engaged in case of non-respect of the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services you are considering ordering. 

Furthermore, SOCOSMETICA shall not be held responsible for any damage resulting from improper use of the product purchased. 

Finally, SOCOSMETICA cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses. 

11 – Applicable law in case of disputes

The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction. 

12 – Intellectual property

All the elements of the site are and remain the intellectual and exclusive property of the company SOCOSMETICA. No one is authorised to reproduce, exploit, rebroadcast or use in any way whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of SOCOSMETICA.  

13 – Personal data

SOCOSMETICA reserves the right to collect nominative information and personal data concerning you. This information is necessary for the management of your order, as well as for the improvement of the services and information that we send you.  

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also kept for security purposes in order to comply with legal and regulatory obligations.  

In accordance with the law of 6 January 1978, you have the right to access, rectify and object to nominative information and personal data concerning you, directly on the website. 

14 – Archiving Evidence

SOCOSMETICA will archive the order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.

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